Privacy Policy

Privacy Policy tk8 — Data Protection You Are Our Priority

Tk8 is committed to protecting the privacy and security of every member's personal information. This policy clearly explains how we collect, use, store, and protect your data throughout your use of our platform.

Last Updated: 1 January 2026

Why Your Privacy Secure With tk8

Every layer of data protection at tk8 is carefully built — from technical measures to our internal policies.

256-bit SSL Encryption

All data transmitted between your device and tk8 servers is protected with industry-standard 256-bit SSL encryption, ensuring your information remains inaccessible to unauthorized parties.

Strict Access Controls

Member personal information is accessible only to tk8 staff with a legitimate job requirement. All access is logged and periodically monitored by our internal security team.

Secure Data Storage

Member data is stored on servers protected by multi-layered firewalls and a 24-hour intrusion detection system (IDS). Regular backups are performed to ensure data availability at all times.

No Data Selling

Tk8 has never and will never sell, rent, or trade member personal information to any third party for marketing or commercial purposes without explicit consent from the member concerned.

Two-Factor Authentication

Tk8's 2FA system adds an extra layer of security to your account. Every login attempt from a new device requires verification via a one-time OTP sent to your registered phone number.

PDPA Compliance

Tk8's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure every data handling process meets applicable legal requirements.

By using the tk8 platform, you agree to this Privacy Policy. Please read this document carefully to understand our practices regarding the handling of your personal information.
1Introduction

Tk8 values the privacy of every individual who uses our platform. This Privacy Policy ("Policy") describes how tk8 collects, uses, discloses, and protects the personal information you provide to us when registering for and using tk8's online betting platform services.

This document applies to all tk8 platform users, including website visitors, registered members, and any individuals who interact with us through various communication channels such as Live Chat, email, and the tk8 mobile app.

We understand that your trust is our most valuable asset. That is why tk8 does not merely comply with applicable legal requirements — we go further by building a comprehensive, transparent, and accountable data protection system. Every decision related to data handling is made with the interests and security of our members as the top priority.

This Privacy Policy is enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards for personal data protection.
2Information We Collect

Tk8 collects various types of information to enable us to provide a safe, reliable service that meets your needs as a member. Data collection occurs directly (when you provide information to us) and automatically (through technologies used within our platform).

Data Category Type of Information How We Collect
Personal Identity Full name, date of birth, ID card / passport number Registration form, KYC process
Contact Information Phone number, email address, residential address Account registration, profile updates
Financial Data Bank name, bank account number, transaction records Deposit and withdrawal process
Technical Data IP address, device type, web browser, device ID Automatically during platform use
Activity Data Wagering history, games played, active session times Automatically during activity on the platform
Communications Live Chat conversation logs, support emails, feedback Interactions with the tk8 support team

We only collect information that is genuinely necessary for the purposes stated in this policy. tk8 does not collect sensitive data such as health information, religious beliefs, or political views, except in very specific situations and with your explicit consent.

To meet anti-money laundering (AML) compliance requirements, tk8 is legally obligated to collect and verify member identity information through the prescribed KYC process.
3How We Use Your Information

Collected information is used solely for lawful purposes directly related to the operation of the tk8 platform. We do not use your data for any purpose beyond the service requirements you have agreed to.

  • Process account registration and verify member identity through the established KYC process.
  • Process deposits, withdrawals, and financial transactions requested by members.
  • Provide responsive and effective customer support across all available channels.
  • Send you important notifications related to your account, transactions, bonuses, and relevant promotions.
  • Identify and prevent fraudulent activity, money laundering, and platform abuse.
  • Fulfil applicable legal and regulatory compliance obligations, including reporting requirements.
  • Enhance the overall user experience, platform interface, and service quality.
  • Conduct internal analysis to understand usage patterns and improve tk8 product offerings.
  • Manage the VIP programme and deliver personalised offers based on member activity history.

Tk8 does not use your data to make automated decisions that have legal or significant effects on you without human intervention. Every important decision relating to your account involves review by qualified staff.

4Sharing Information with Third Parties

Tk8 does not sell, rent, or disclose member personal information to third parties for commercial purposes. However, there are specific situations where data sharing is necessary to enable us to provide our services or comply with legal requirements.

  • Payment Providers: Required financial information is shared with trusted payment service providers such as FPX, Touch 'n Go eWallet, GrabPay, and Boost solely for the purpose of processing your transactions.
  • Game Providers: Minimum required game session data is shared with third-party game platform providers to ensure a smooth gaming experience.
  • Authorities: Information may be disclosed to law enforcement agencies, regulatory authorities, or courts when required by law or court order.
  • Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and analytics tools bound by strict confidentiality agreements may have limited access to necessary data.

All third parties that receive tk8 member data are required to comply with security and confidentiality standards equal to or stricter than those of tk8. We conduct periodic assessments of all partners to ensure ongoing compliance.

tk8 never shares member data with advertising companies, data brokers, or social media platforms for third-party marketing purposes. Your information will not be sold under any circumstances.
5Data Security

Tk8 continuously invests in the latest security infrastructure to ensure member data is always protected against increasingly sophisticated cyber threats. Our security approach is comprehensive, covering technical, organizational, and physical aspects.

  • 256-bit SSL encryption for all data in transit between your device and tk8 servers.
  • AES-256 encryption for data stored in our databases, particularly sensitive information such as financial data and KYC records.
  • Round-the-clock security monitoring, 24 hours a day, 7 days a week, by the tk8 cybersecurity team.
  • Regular penetration testing by independent security experts to identify and address any vulnerabilities.
  • Intrusion detection and prevention systems (IDS/IPS) configured to identify real-time threats.
  • Strict patch management and security update processes for all tk8 systems and applications.
  • Mandatory security awareness training for all tk8 staff handling member data.
  • A comprehensive incident response plan that is regularly tested.

In the event of a data breach that may affect your personal information, tk8 is committed to notifying affected members and the relevant authorities within the timeframe stipulated by applicable law.

While no system can guarantee absolute security, tk8 employs all reasonable technical and organizational measures to protect your data from unauthorized access, modification, disclosure, or destruction.
6Cookies & Tracking Technology

Tk8 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage patterns, and maintain the security of your login session. These technologies are an essential part of how our platform operates.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collect anonymous data about how you use the platform — pages visited, time spent, and errors encountered — to help us improve platform performance.
  • Functional Cookies: Save your preferences such as language, display settings, and login information to make your experience more convenient on future visits.
  • Analytics Cookies: Helps us understand platform traffic and aggregate user behaviour for service improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the tk8 platform.

7Your Rights as a User

As a tk8 member and an individual protected under Malaysia's PDPA, you have certain rights regarding the personal information we hold about you. tk8 respects and facilitates the exercise of these rights.

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information in your account profile.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes or in certain other circumstances.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

In certain situations, you may request a restriction on the processing of your data while a dispute is being resolved.

To exercise any of the above rights, please contact the tk8 support team via Live Chat or email us. We will process your request within the timeframe prescribed by applicable law.

8Data Storage & Deletion

Tk8 retains your personal information for as long as your account is active or as long as it is needed for the purposes stated in this policy. Retention periods are also determined by legal requirements that obligate us to keep certain records for a prescribed minimum duration.

  • Financial transaction records are retained for a minimum of 7 years in compliance with tax and anti-money laundering legal requirements.
  • KYC records and identity verification documents are retained for a minimum of 5 years following account closure.
  • Customer support communication logs are retained for 2 years for reference and service improvement purposes.
  • Technical data and access logs are retained for 90 days for security and threat detection purposes.

Once the designated retention period has expired and there is no legal obligation to continue storage, tk8 will securely delete or anonymize your data using industry-approved methods.

An account closure request does not immediately result in the deletion of all data. Certain records must be retained for periods prescribed by law to fulfil our compliance obligations.
9Children's Privacy

The tk8 platform is strictly for individuals aged 18 and above. We do not knowingly collect, use, or disclose personal information from minors.

If you discover that a minor has provided personal information to tk8 or registered an account without authorisation, please contact our support team immediately. tk8 will take prompt action to delete the relevant information and close the account involved.

tk8 employs an automated age verification system and a rigorous KYC process to prevent access by minors. Any attempt to register using false information to circumvent age checks is a serious violation of tk8's Terms and Conditions.
10Third-Party Links

The tk8 platform may contain links or integrations with third-party services such as payment providers and game platforms. tk8 is not responsible for the privacy practices of those third-party websites or services.

Each third-party service integrated with the tk8 platform has its own privacy policy. We encourage you to read and understand the privacy policy of any third-party service you use when interacting with the tk8 platform.

Tk8 conducts due diligence on all third-party providers prior to integration, ensuring they comply with data protection standards consistent with our commitment to member privacy.

11Changes to the Privacy Policy

Tk8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, new legal requirements, or relevant technological developments.

Any material changes to this policy will be communicated to members via in-platform notifications, email to your registered address, or a prominent notice on the tk8 website. The "Last Updated" date at the top of this document will be revised whenever changes are made.

Continued use of the tk8 platform after notification of changes constitutes your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of tk8 services.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. The latest version is always available on the official tk8 website.
12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tk8 handles your personal information, our team is ready to assist you.

You can reach the tk8 support team via Live Chat available 24 hours a day on our platform, or by email at the following address:

Privacy & Data Email: [email protected] — We are committed to responding to all privacy-related inquiries within 3 business days.

For formal complaints regarding personal data protection that cannot be resolved through tk8's support channels, you may contact the relevant Malaysian Personal Data Protection Department.

PDPA Compliant 256-bit SSL Certified RNG KYC Verified No Data Sales 24/7 Support 2FA Protected 18+ Only

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